REFUND POLICY

Legal disclaimer

The explanations and information provided on this page are only general, high-level explanations on how to write your own Refund Policy document. You should not rely on this as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what specific refund policies you wish to establish between your business and your customers. We strongly recommend that you seek legal advice to help you understand and create your own Refund Policy.

Eligibility for Refunds

Refund requests must be submitted within 14 days of receiving the order.
Items must be unused, in their original packaging, and in the same condition as received.
Certain items, such as [non-refundable items like opened cosmetics or personal care products], are not eligible for a refund.

Refund Process

To request a refund, customers must contact us at [your contact email] with order details and proof of purchase.
Once the return is received and inspected, we will notify the customer regarding the approval or rejection of the refund.
Approved refunds will be processed within 7 business days, and the amount will be credited back to the original payment method.

Exceptions & Additional Fees

Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Customers are responsible for return shipping costs unless otherwise stated.
We reserve the right to refuse refunds for items that do not meet our return criteria.
For any inquiries regarding this Refund Policy, please contact us at support@rassel.shop.